All patients admitted who have a diagnosis of dementia are contacted by Rachel and a service offered. This consists of information on services for carers, support during the discharge process and any other issues that arise during the stay, e.g. a carer fed back to Rachel that the care of their relative had been sub optimal and the person’s dementia needs had not been addressed. Rachel followed this up immediately and has been working with the team on their approach to people with dementia. She is about to be joined by a colleague working 2 days per week to support her, Pippa Elson.
Outcome
Multiple improvement initiatives across training, signposting and support for people with dementia and their carers.
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