The Crisis Response Service is an integrated multi-disciplinary team consisting of health care, social care and voluntary sector professionals who will respond to a referral within 4 hours and provide up to 72 hours of care and support to enable an individual to remain at home. The service is available 08:30 – 16:30, 7 days a week, to people over the age of 65 years, and is accessed through a single point of access in an Integrated Care Hub (111). The team undertakes a holistic assessment of the person, environment and support available in order to address the current crisis and to prevent future crisis by putting mitigation plans in place.
Outcome
Three main outcomes:
• Avoidable hospital admissions, readmissions and/or long-term nursing and residential placements are prevented (Estimated 205 hospital admissions avoided in 2014/15)
• People will experience rapid access to high quality, seamless care and support delivered by a skilled workforce within their communities, enabling people to maintain their independence within their home environment
• The workforce experience a culture shift and behaviour across all organisations (private, voluntary and statutory) to support proactive integrated, personalised care
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