Quality Assurance in Residential Care

Short Title Residential Care Quality Assurance
Category Post Diagnosis
Organisation Southampton City Council
Contact Name Lisa Boyle
Contact Email lisa.boyle@southampton.gov.uk
Web Link
Sector Nursing/Care Home
Region Hampshire
Postcode SO164GX
Active Yes

Commenced in 2012 as a pilot to audit residential care services commissioned by Southampton City Council. This was to identify improvements, recommendations and develop an action plan to improve the quality of care and to prevent services going into a safeguarding process. Training needs of staff and management identified, including a 4 day dementia course. This is all free to provider services, is ongoing and now carried out in nursing homes as well.


Dementia awareness and improvement of care delivery in residential care services.  Training has enabled care and management staff to have a better understanding of the needs of people with different types of dementia, from diagnosis to end of life.

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