The Crisis Response Service is an integrated multi-disciplinary team consisting of health care, social care and voluntary sector professionals who will respond to a referral within 4 hours and provide up to 72 hours of care and support to enable an individual to remain at home. The service is available 08:30 – 16:30, 7 days a week, to people over the age of 65 years, and is accessed through a single point of access in an Integrated Care Hub (111). The team undertakes a holistic assessment of the person, environment and support available in order to address the current crisis and to prevent future crisis by putting mitigation plans in place.
Three main outcomes:
• Avoidable hospital admissions, readmissions and/or long-term nursing and residential placements are prevented (Estimated 205 hospital admissions avoided in 2014/15)
• People will experience rapid access to high quality, seamless care and support delivered by a skilled workforce within their communities, enabling people to maintain their independence within their home environment
• The workforce experience a culture shift and behaviour across all organisations (private, voluntary and statutory) to support proactive integrated, personalised care
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